FAQ

F.A.Q.
Do I need to stay at the party?
  • The party host is required to stay at the party.
What are the ages that we cater to?

We cater to ages 2 to 15

What type of nail polish is used during services and parties?
  • We use kid friendly spa products. The nail polish that we use is hypoallergenic, odorless and non-toxic.
  • We are unable to guarantee how long the polish will last.
What are your Business hours?

We are available any day for birthday parties. We do not accept walk-in clients, but we will do our best to accommodate you. Please call 954-464-0316 first to receive an appointment time. Refer below to see our business hours.

 

Customer Service Hours: 10am – 6pm

 

Non School Days:

Monday to Saturday 10:00 AM – 6:00 PM

 

School days:

Monday to Friday: 3:30 PM – 6:00 PM

Saturday: For Birthday Appointments

Sunday: For Birthday Appointments

 

Please refer to Rock’N Tiara’s Event Calendar for Special Events.

How do I book a party?

50% of package price Non- Refundable to save your date and time. The balance has to be paid the week of the party.

Is there a refund if the party is cancelled?

Unfortunately no. However, your deposit can be used for a future date and time, up to a year.

What are Rock’N Tiara Create-A –Station?
  • Guests can create their own lip gloss, nail polish, lotion or sugar scrub. Girls can add any of these cosmetics to any of their spa services or party packages.
If a child does not show up, do we still have to pay for that child?

Yes, we will confirm a few days prior to have a final count, in this case we can make adjustments.

What happens with a guest who arrives late?

In order for the party process to flow smoothly, and to make sure our guest of honor is having the attention they need, we will have late arrivals go along with our progress instead of starting them from the first station.

How to prepare kids for a Rock’N Tiara Event?
  • All guests must wear a leotard or light undershirt. We understand children skins are sensitive and costumes can be itchy for some children.
  • All guests must be free of any hair chemicals or nail polish.
  • All guests must be free from lice.
Is my party private?

Yes, each party is private.

Can packages be customized?

Yes. Although Rock’N Tiara has preset packages, we are happy to work with you to create a celebration package that addresses all your needs and wants.

What are the party packages time slots for parties?
  • For Saturday and Sunday times slots for a 2 hour party are 10am-12pm, 1pm-3pm, 4pm-6pm.
  • For Saturday and Sunday time slots for a 3 hour party are 10am-1pm, 1pm-4pm, 4pm-7pm
  • For Monday thru Friday time slots for a 2 hour party 4pm-6pm, 5pm-7pm
  • For Monday thru Friday time slots for a 3 hour party 4pm-7pm, 5pm-8pm
Can you book the Party Space for other uses?

Absolutely yes. When you are planning your next special event, choose our party rental space. It is the ideal location for all types of catered events and social gatherings such as Bridal and Baby showers, special meetings, product launches and much more. Your caterers would be responsible for setting up everything and cleaning up after the event is over.

Are outside food and drinks allowed?

YES, we do allow outside food, drinks and cakes for birthday party packages only. Outside food for Rock’N Tiara’s weekly events are not allowed. We do ask that if parents are bringing any food, drinks and decorations please come in 30 minutes prior to your party schedule time.

Can other parents and/or siblings stay for the party?
  • Parents and siblings are always welcome to stay. We have limited seating for adults. However, there is some standing room available and seating in the lobby. We kindly ask the parents or non-participating siblings to please stay clear of activities or dancing and services being performed so we can provide the best party entertainment experience for your guests.
  • If siblings are participating in the party in any way, they must be included in the final guest count so we can ensure we have enough party leaders.